PRIVACY POLICY
TeamTank Health & Fitness
Last updated: 6 November 2026
1. INTRODUCTION
TeamTank Health & Fitness ("TeamTank", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, enquire about coaching, subscribe to our mailing list or use our coaching services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Website: www.teamtankhealthandfitness.co.uk
Contact: tankfitness@outlook.com
TeamTank Health & Fitness is responsible for deciding how personal information collected for our business is used.
2. INFORMATION WE COLLECT
Depending on how you interact with TeamTank, we may collect:
• Contact information: Your name, email address, telephone number and other details you provide.
• Coaching information: Your goals, exercise experience, training preferences, nutrition habits, progress measurements and relevant lifestyle information.
• Health information: Relevant medical conditions, injuries, dietary requirements or other health-related information you choose to disclose when receiving coaching.
• Progress information: Check-in responses, training records, progress photographs and other information used to assess your development.
• Payment information: Transaction records, payment status and relevant billing information.
• Website information: Technical information such as IP addresses, device information, cookies and website usage data.
• Communications: Messages, emails and other correspondence between you and TeamTank.
We only request information that is relevant to providing our services or operating the business.
3. HOW WE USE YOUR INFORMATION
We use personal information to:
• Respond to coaching enquiries.
• Assess whether our coaching services are suitable for your requirements.
• Create and deliver personalised training and nutrition programmes.
• Monitor progress and provide coaching feedback.
• Manage appointments, payments and client administration.
• Communicate important information about your coaching.
• Send marketing emails or updates where permitted by law.
• Maintain website security and understand how our website is used.
• Meet legal and regulatory obligations.
OUR LEGAL BASIS FOR USING INFORMATION
Depending on the purpose, we rely on one or more of the following lawful bases:
Contract: Where information is needed to provide coaching or take steps before entering into a coaching agreement.
Legal obligation: Where information must be retained or processed to comply with applicable law.
Legitimate interests: Where necessary to manage enquiries, maintain business records, protect our website or improve our services, provided those interests do not override your rights.
Consent: Where your permission is required, including certain marketing activities and the processing of health information.
Health information receives additional legal protection. Where we rely on explicit consent to process health-related information for coaching, we obtain that consent separately.
4. COACHING INFORMATION AND EVERFIT
TeamTank uses EverFit to help deliver and manage online coaching services.
Depending on your programme, this may involve recording training plans, workout results, nutrition information, check-in responses and progress measurements.
Relevant coaching information may be processed through EverFit so that your programme can be delivered and monitored effectively.
EverFit operates under its own privacy and data-handling arrangements.
5. PROGRESS PHOTOGRAPHS AND TESTIMONIALS
Progress photographs and client feedback may be collected as part of your coaching experience.
We will not publish identifiable progress photographs, testimonials or personal success stories for marketing purposes without your permission.
Agreeing to share your results publicly is optional and is not a requirement of receiving coaching.
You may contact us to withdraw permission for future use of your photographs or testimonials. Where appropriate, we will remove published material under our control.
6. WHO WE SHARE INFORMATION WITH
We may use trusted third-party providers to help operate TeamTank, including:
• Wix: Website hosting, enquiry forms and website-related services.
• EverFit: Online coaching delivery and client management.
• Payment providers: Processing payments and related transactions.
• Email and communication providers: Handling enquiries, correspondence and permitted marketing communications.
• Professional service providers: Such as accounting or technical support services where necessary.
We only share information where there is a legitimate business purpose or legal requirement.
We do not sell personal information to third parties.
Some service providers may process information outside the UK. Where international transfers occur, the applicable data-protection requirements and safeguards must be followed.
7. MARKETING EMAILS
You may choose to subscribe to TeamTank updates, educational content and marketing communications.
We only send electronic marketing where we have the necessary permission or another lawful basis permitted under the applicable marketing rules.
You can unsubscribe at any time using the option included in marketing emails or by contacting us directly.
Unsubscribing from marketing does not prevent us from sending essential communications relating to coaching services you have purchased.
8. COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar technologies to support its operation and, where enabled, understand website usage.
Some cookies are essential for the website to function correctly. Other cookies, including certain analytics or marketing technologies, may require your permission.
Where consent is legally required, these technologies should not be activated before that consent is obtained.
You can manage cookies through the controls provided on our website, where available, and through your browser settings.
9. HOW LONG WE KEEP INFORMATION
We do not retain personal information longer than is necessary for the purposes for which it was collected.
Our retention decisions depend on the type of information:
• Enquiries: Retained while needed to respond, manage your enquiry and handle any requested follow-up.
• Coaching information: Retained during your coaching relationship and afterwards where necessary for legitimate administrative, legal or dispute-resolution purposes.
• Financial records: Retained for the periods required under applicable tax and accounting laws.
• Marketing information: Retained while you remain subscribed or until another applicable retention requirement ends.
We periodically review information and securely delete or anonymise records when they are no longer required.
10. PROTECTING YOUR INFORMATION
We take reasonable organisational and technical precautions to protect personal information against unauthorised access, misuse, alteration or loss.
Access to personal information is restricted to those who reasonably require it for delivering or administering our services.
No online system can guarantee absolute security, but protecting client information is an important part of how TeamTank operates.
11. YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you may have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Request restrictions on how your information is processed.
• Object to certain uses of your information, including direct marketing.
• Request transfer of applicable information to another provider.
• Withdraw consent where processing relies on consent.
These rights are subject to applicable legal conditions and exemptions.
To make a request, email tankfitness@outlook.com.
You also have the right to complain to the Information Commissioner's Office (ICO):
12. INFORMATION REQUIRED FOR COACHING
Certain personal information is necessary for us to assess your requirements and deliver appropriate coaching.
You are not generally under a legal obligation to provide coaching information. However, if essential information is not provided, we may be unable to offer or continue a particular service.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, technology or legal obligations change.
Any updated version will be published on this page with a revised date.
For questions about this policy or the handling of your personal information, contact:
TeamTank Health & Fitness
tankfitness@outlook.com